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[accordion-item title=”The heating unit works normally, but the pad is not warm”]
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Cause
Poor connection between heating unit and pad
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Circulation disorder due to the location of heating unit and pad
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[gap]
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Circulation disorder due to air pressure inside pad
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Water shortage
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Action to be taken
Check whether the connector of the pad has been connected until there is a ‘click’ sound
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- When using on a bed, check whether the pad connection hose is drooped and laid in a U shape
- Organize the hose so that the connecting hose is spread out for smooth circulation
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- Set at the maximum temperature and reset the power 2 to 3 times
- After operating for about an hour, the air is discharged naturally, and smooth use is possible
[gap]
Heating may not work if there is a shortage of water, so sufficiently replenish water
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[accordion-item title=”Power does not turn on”]
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Cause
Poor contact with outlet
[gap]
Dysfunctional balancing sensor
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Action to be taken
Check the connection with the outlet
[gap]
Check whether the heating unit is on a hard surface (No Carpet)
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[accordion-item title=”Noise occurs”]
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Cause
Initial high speed mode motor Rotation
[gap]
[gap]
Intermittent Motor Noise
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Action to be taken
When initially connecting, high speed mode may operate to supply water for 3 minutes and rotating noise may be heard, but it does not occur afterwards
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The motor will run to circulate the water in the mat if the heating unit is plugged in, but has not been used for awhile
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[accordion-item title=”The remote control does not work”]
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Cause
Consumption prevention vinyl is not removed
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Worn out battery
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Remote control sensor is blocked on the heating unit
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Action to be taken
Remove the vinyl battery cover
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[gap]
Replace the battery
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Clear the area near the remote control sensor on the heating unit
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[accordion-item title=”The heating unit turns off by itself”]
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Cause
Timer mode
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Action to be taken
Please check if the timer mode is turned on
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