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[accordion-item title=”The heating unit works normally, but the pad is not warm”]

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Cause

Poor connection between heating unit and pad

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Circulation disorder due to the location of heating unit and pad

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Circulation disorder due to air pressure inside pad

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Water shortage

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Action to be taken

Check whether the connector of the pad has been connected until there is a ‘click’ sound

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  1. When using on a bed, check whether the pad connection hose is drooped and laid in a U shape
  2. Organize the hose so that the connecting hose is spread out for smooth circulation

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  1. Set at the maximum temperature and reset the power 2 to 3 times
  2. After operating for about an hour, the air is discharged naturally, and smooth use is possible

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Heating may not work if there is a shortage of water, so sufficiently replenish water

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[accordion-item title=”Power does not turn on”]

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Cause

Poor contact with outlet

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Dysfunctional balancing sensor

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Action to be taken

Check the connection with the outlet

[gap]

Check whether the heating unit is on a hard surface (No Carpet)

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[accordion-item title=”Noise occurs”]

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Cause

Initial high speed mode motor Rotation

[gap]

[gap]

Intermittent Motor Noise

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Action to be taken

When initially connecting, high speed mode may operate to supply water for 3 minutes and rotating noise may be heard, but it does not occur afterwards

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The motor will run to circulate the water in the mat if the heating unit is plugged in, but has not been used for awhile

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[accordion-item title=”The remote control does not work”]

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Cause

Consumption prevention vinyl is not removed

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Worn out battery

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Remote control sensor is blocked on the heating unit

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Action to be taken

Remove the vinyl battery cover

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Replace the battery

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Clear the area near the remote control sensor on the heating unit

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[accordion-item title=”The heating unit turns off by itself”]

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Cause

Timer mode

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Action to be taken

Please check if the timer mode is turned on

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