Shipping & Returns


Shipping: Free standard shipping on all Navien Mate products. All shipments are shipped via UPS.


Service Level Cost Delivery Time
Standard Free 4-7 Business Days
Express $75 2-3 Business Days


All orders are shipped from our BC warehouse.


Returns: Returns or exchanges must be made within fifteen (15) days of delivery. To complete your return or exchange, we require a proof of purchase. To be eligible for a full return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. A partial refund may be granted for any item not in its original condition, damaged, or missing parts for reasons not due to our error, or any item that is returned more than fifteen (15) days after delivery. Only regular priced items may be refunded or exchanged. Unfortunately, sale items cannot be refunded or exchanged. A 20% restocking fee will be applied to products returned in new condition in original packaging. Original shipping and handling fees will be applied where the consumer refuses the product at delivery, once shipped. 


Phone: 1 (844) 865-9273