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Navien EQM 350

$335.99 – $495.99

KD Navien Mate is a premium bed warming mattress topper made in Korea. Navien Mate includes a portable heating unit and mat. The heating unit warms the water to the assigned temperature (dual temperature is available) and the pump will constantly circulate the warm water into the water channels which embedded in the mat to keep the mat warm. The users do not need to worry about the EMF waves from the mattress topper. Navien Mate is your good helper for quality and deep sleep without any dryness nor stuffy air from the heater.

WARNING: Do not use the heating pad with any latex products, as it can lead to product deformation.

NOTE: Due to the high volume of orders, Single/Twin models will ship starting on Friday Nov 27th, 2020.

SKU: EQM350

Introducing Perfect Climate Comfort Just For Your Bed

Enjoy comfort, control and peace of mind every night with Navien Mate Cozy Sleep System

Child Safe Mode

A parental control feature allows you to set adjustment restrictions for your child.

Self Check System

Quickly and easily check the status of your system with a one button selection.

Timer

Set a timer for the perfect amount of time that you would like your bed to be warmed.

Fire Prevention System

Our system replies upon water for the source of heat, which eliminates the fire hazards caused by electric blankets.

Dual Temperature Control

Personalize your temperature preference for each side of the bed. (available on Queen and King size models)

Sterilization

With a click of the button turn on sterilization mode to ensure your device is bacteria free.

Leaking sensor

The device is equipped with a sensor to ensure if any leaks do occur they will be detected right away.

Fire Prevention System

Our system replies upon water for the source of heat, which eliminates the fire hazards caused by electric blankets.

Dual Temperature Control

Personalize your temperature preference for each side of the bed. (available on Queen and King size models)

Sterilization

With a click of the button turn on sterilization mode to ensure your device is bacteria free.

Leaking sensor

The device is equipped with a sensor to ensure if any leaks do occur they will be detected right away.

Child Safe Mode

A parental control feature allows you to set adjustment restrictions for your child.

Self Check System

Quickly and easily check the status of your system with a one button selection.

Timer

Set a timer for the perfect amount of time that you would like your bed to be warmed.

FREQUENTLY ASKED QUESTIONS

DOES COMFORT-MATE EMIT AN ELECTROMAGNETIC FIELD (EMF) LIKE AN ELECTRIC BLANKET?

There is no EMF on Comfort-Mate mattress but the EMF from the heating unit is minimal compared to an electric blanket. You will be safe from EMF if you place the heating unit under the bed or no closer than 12-inches away from where it’s operating.

HOW DO I REMOVE WATER WHILE NOT IN USE?

Prepare a bucket to receive water.
Open the inlet cover of the heating unit and turn the stopper counterclockwise to open.
Hold the inlet cover and tilt the heating unit forward to remove the water inside.
To remove the remaining water from the heating unit outlet / return connection port, press the protrusion at the center of the connector to drain the remaining water.

WHERE SHOULD THE HEATING UNIT BE LOCATED?

It is recommended that the height of the heating unit and mat are leveled for smooth water circulation in the early stages of use and installation. In case of using it afterwards, if the height of the bed is less than 1m(3ft), you can place the boiler lower than the mat.

CAN I USE A SLIM TYPE MAT ON THE FLOOR?

The slim type mats are very thin, less than 2mm in size, so you can feel the cushioning feeling of the mattress when you use it on the bed. When using the product on the floor, it is recommended to use a thick mat or blanket to prevent heat loss.

IS THE HEATING UNIT NOISY?

No. In the first three minutes of operation you might hear a little noise, but it will be very quiet afterward to ensure a peaceful night’s sleep.

HOW CAN I CHANGE THE TEMPERATURE MODE TO FAHRENHEIT?

▸ For Comfort-Mate Slim model (EQM301-SSUS/QSUS/KSUS)

Press the Timer and Sterilization button at the same time for three seconds with the heating unit powered off (however the heating unit must be plugged into an electrical source). Check the left display window, and the window should show St and the right display window should show 1. Next, press the + button on the right-hand side to change the number to 2 and press Timer button once again.
Check the right display window. The display should show a country code. Afterwards press the + button to change the country code to US. Now your system is in Fahrenheit mode. If you ever want to change the setting back into Celsius you can. Select Celsius mode by pressing the – button to change the country code to CO.
After you have finished your settings, press the Timer button once again to leave the temperature mode process.

▸ For Comfort-Mate Cushion model (EQH-20WUS/40WUS)

Cushion model(EQH) is only available in Fahrenheit mode and does not support Celsius mode.

I WANT TO HEAT THE LEFT AND RIGHT SEPARATELY.

Comfort-Mate is a bed warming mattress topper that provides warmth for comfort. Dual temperature control is possible by individually adjusting the left and right temperature in 1°F increments.

The separate heating function is optimized for use at temperatures (shown below) recommended. The recommended water temperature for each mat type is 95°F (35°C) above the cushion mat and 91°F (33°C) above the slim mat.

If you set the temperature to be lower than the recommended water temperature, when using separate heating, the mat temperature may be affected by your body temperature (98°F/37°C).

▸ For Comfort-Mate Cushion model (EQH-20WUS/40WUS)

Press the power button to activate the dual heating mode and turn the dial to change the left / right temperature simultaneously.
After touching the left (L) button and the voice guidance speaks “Left Heating”, turn the dial to set the desired heating temperature and press the dial to complete the setting.
Touch the R button on the right side and when the voice guidance speaks “Right side heating”, turn the dial to set the desired heating temperature and press the dial to complete the setting.
If L or R button is hold for 2 seconds, the heating in the selected side will end after voice guidance.

▸ For Comfort-Mate Slim model (EQM301-SSUS/QSUS/KSUS)

Touch the – / + buttons on the left / right screen display window to set the left / right temperature of the mat.
When setting the temperature higher than 99°F, touch + button once more after setting 99°F and ‘UP’ will be displayed on the screen. When the ‘UP’ display is blinking, touch + button again, and you can set high temperature setting.
To turn off, touch the – button once more at 77°F and the display will show OFF and the heating will be terminated.

HOW CAN I DISTINGUISH THE LEFT/RIGHT SIDE OF MATTRESS TOPEER FOR DUAL TEMPERATURE CONTROL?

Comfort-Mate recommends place heating unit on your foot-side. The upper side is the side without hose and the lower side is the side connected to hose and heating unit. When you see the mattress topper from the lower side, you can see the left and right side.

▸ For Comfort-Mate Cushion model (EQH-20WUS/40WUS)
Left and right sides are marked on the bracket with NAVIEN logo

Cushion Mat

▸ For Comfort-Mate Slim model (EQM301-SSUS/QSUS/KSUS)
The label attached to hose indicates left and right side.

Slim Mat

HOW DO I USE STERILIZATION MODE?

It is recommended that the height of the heating unit and mat are leveled for smooth water circulation in the early stages of use and installation. In case of using it afterwards, if the height of the bed is less than 1m(3ft), you can place the boiler lower than the mat.

HOW LONG DOES IT TAKE TO WARM UP THE MAT?

The first time you install the unit, it will take 15-20 minutes.After that, it usually takes 5-10 minutes for the temperature to reach 99°F.

HEATING UNIT

SPECIALIST OF TEMPERATURE CONTROL

Navien Mate applies Navien’s smart and sensitive temperature control technology to provide consistent and even warmth throughout your sleep.

PERSONALIZED^*

Navien Mate’s optional dual temperature control system lets you and your partner control the left and right sides of your bed, independently. (*Available for Queen & King)

PRECISION

Navien Mate expertly calibrates the circulating temperature to the precise degree you prefer by controlling the temperature of returning water.

CONSISTENCY

Navien Mate uses low-noise motor to circulate water quickly and keep every corner of your bed equally toasty.

SIMPLE AND EASY INSTALLATION

Special knowledge or tools are not required to install and operate your Navien Mate. The intuitive interface of the heating unit comes naturally and is easy to understand.

1. Plug the mattress topper hose to the heating unit until you hear a click.

2. Power on the heating unit. Open the stopper and add purified and filtered water.

3. When the water level indicator shows full, put back the stopper on the unit and set desired temperature.

SAFETY FIRST DESIGN SYSTEM

In designing a product, KD Navien researchers put the highest priority on “safety.”

CHILD LOCK MODE

This lock mode prevents children from operating the product for safety.

HIGH TEMPERATURE NOTIFICATION

Prevents low-temperature burn that can occur when used for a prolonged period at temperature over 100ºF(38ºC).

NO ELECTRIC WIRE

Because Navien Mate uses heated water instead of electricity to heat your bed, you can rest easy and without worries.

ETL CERTIFIED

Acquired the certification of ETL, Navien Mate will give peace to your mind.

Balancing sensor

Overheat protection sensor

Fire protection system

Motion sensor

Automatic stop timer

Self-check system

Freeze protection

Water level sensor

Connector guard

Double safety water inlet cover and cap

Water leak notification

Safety fuse

Malfunction prevention system

Temperature sensor

SMART FEATURES

Enjoy the smartest function in the most convenient way.

STERILIZATION MODE

Sterilizing bacterium and micro-organisms in water by rapidly heating the water inside the heating unit and mattress topper.

EASY CONNECTOR

One touch connector provides quick and easy installation and removal of hose without water leakage.

WATER LEVEL INDICATOR

Navien Mate is informed of the current water level in realtime, which makes it easy to know the timing for adding water.

TIMER

Timer feature lets you turn off Navien Mate automatically.

BACKUP
HEATING

Ensure you stay nice and cozy all night long with the Navien Mate backup heating source.

STORAGE
BAGS

Acquired the certification of ETL, Navien Mate will give peace to your mind.

Product Package Includes

Heating Unit

Mattress Topper (Mat)

Mat Cover
(Mat)

Water Removal

Manual

Product Dimensions

Our Customers Say It Best

“My Navien Mate is the perfect companion for my luxury mattress. I sleep like a dream every night, even in the midst of our New England winters!”

Amy Williams / Maine

“I like my bed nice and toasty, but my husband doesn’t. Now with the Navien Mate we can have the best of both worlds!”

Sarah Foster / Washington

“The only thing I look forward to on cold nights. Unlike other heated blankets or heating pads, this won’t give you headaches nor the puffy face in the morning.”

Jiyeon Kim / California

Got rid of my trusty electric blanket after trying this out at a friend’s house (I’m so sorry, Blankie!). No coarse patches, no lying down on weird lumps of electric coil, and no fire hazard! The heating unit looks sexy AF, too!

Tom M.

At first I thought the “rawganic” thing was just some marketing shtick, but nope, it’s the real deal. heckuva lot more comfortable than anything else i’ve slept on. and with heating functions, too. good deal!

Stuart M.

At first I thought the “rawganic” thing was just some marketing shtick, but nope, it’s the real deal. heckuva lot more comfortable than anything else i’ve slept on. and with heating functions, too. good deal!

Stuart M.

At first I thought the “rawganic” thing was just some marketing shtick, but nope, it’s the real deal. heckuva lot more comfortable than anything else i’ve slept on. and with heating functions, too. good deal!

Stuart M.

I’m glad these products are now found westward. I was always curious how people here could live without the comfort this gives especially with how much it gets cold and how seasons change. In Korea, we’ve always had the ‘Ondol’ to make things nice and warm for our sleeping which is what this technology is based on for portability. The electric blankets that are common here are also very dangerous to the health because they run an electric current through you, but not with this. It’s more natural feeling temperature based on liquid inside and you can change temperature quickly. And it’s from Kyundong Navien, which is a very reliable brand. I bought two right away and it got to me quickly. Thank you!

Gu J.

There’s no denying it – this was one of my best purchases for last year! It runs silent, warms quickly and feels like a dream – even when it’s not running!

Blaine A.

My wife got us something like this last Christmas from another brand, and it felt nice and comfortable to sleep on. I just. COULD. NOT. STAND. THE. NOISE! We absolutely could not rest well at all! A relative brought this Navien one for New Year’s when she slept over and I thought, “Oh great, now we have TWO noise machines”. I was wrong. VERY wrong. The Navien runs silent through the night. VERY different from the one we already had. I returned that other one and got this Navien instead. We rest better now. Thank you!

Jwade T.

I bought this for my son’s bed while he was home for the holidays so he could sleep (he’s used to warmer climates now). Relatives dropped by so I ended up using it and was very impressed. So impressed I bought another one for my personal use (he took it with him when he left because he also liked it). The warmth is quite natural-feeling and does not feel like I am getting grilled – it feels like I’m slowly being marinated and it feels NICE. Thank you.

Dmitri K.

I snapped this up because of a price drop and I needed one instantly last Thanksgiving (had to get it before holiday delivery rushes). I didn’t have high expectations for it, just needed one for visiting cousins. They’ve been so impressed with it that I decided to order three more – another one for me and two for the visiting cousins – for Christmas even without the price drop.

Arnie M.

I don’t know how to write this without it sounding like an ad, but it’s seriously a great investment and has made my sleep last longer and got me waking up feeling a lot better. And it’s so quiet! I don’t know how they’ve done this, so I’ll just assume it’s magic.
!

Jin M.

Bought this to prepare for last month’s cold front. Glad to say it hasn’t let me down. It even blends with the rest of my furniture (other warmers look absolutely FUGLY). Will buy a different model to match the other room.

Arriane M.

It’s wonderful that the left and right sides can maintain different temperatures. Me and the hubby can now sleep uninterrupted without nudging each other when it gets too warm or cold!

Amara P.

Wife and I are opposites when it comes to sleeping temps, so the option to keep different temperatures on the left and right side is perfect for us. It’s also very silent so we don’t have to worry about it interrupting sleep. We love it so much!

Elmer C.

Struggled with insomnia for years because of “on-call” work schedules. I just couldn’t get enough sleep! My brother got me this last Christmas and BAM, just like that, the problem went away! I can practically sleep on-command now because the temperature is always just right!

Dr. Ezer S.

Was overseas last month for an extended business trip and just couldn’t seem to get a good night’s sleep. I thought it was just the time zone shift that was playing with me. A co-worker let me borrow her Navien to help me out. At first I was skeptical, but the first night of using it was the first night I was able to get a full night sleep!

The voice prompts/instructions were very clear, temperature gets satisfactorily warm in a matter of minutes and operation was smooth and silent the whole time. Consider me converted!

I ordered my own Navien Mate 350 after two days of using it and it shipped very quickly! It also stores and folds very neatly – this is going to be a permanent addition to my suitcase! Believe it!

Mariko K.

People always underestimate the rejuvenative properties of a good night’s sleep. And let me tell you, I’ve had the best nights of sleep since I got this! The feel of the topper is premium quality in and of itself, the fact that it functions as warmer is a welcome bonus. Heck, you could put it on top of a TABLE or the BARE FLOOR and it’d still feel great! Go ahead and spoil yourself. A+++

Max M.

I’m very wary of brands that seem to overcompensate for quality deficiences through creative product names. Names like “chili” this, “sleep” that, “dream” whatever, or “steam” whatever. This is the Navien Mate – no fuss, no muss – and guess what? After doing a little research, I found that these guys are the biggest guys in the Korean market in the heating market. And their product speaks for itself. Great buy!

Esther A.

I’m a travelling salesman so I practically live off hotel rooms 4-5 days a week and this really makes those stays feel like home. It’s easy to set up and pack so I can literally just plop it on the bed and get to dozing within 15 minutes! It also has this “barely there” feeling so it never feels uncomfortable.

Ben C. G.

I’ve been looking for this in the US for such a long time, I used to have one back in Korea and was not very happy with the cheap imitations available here. I can get back to my old sleeping habits with this.

Byung S.

It’s a simple idea: if there are two of you sleeping on the bad, then you obviously need to have two different temperatures: one for each person. It just makes more sense. The only downside to this is that me and my wife have trouble getting up in the morning!

Jackson P.

Returns and Exchange Policy

Return

Returns must be made within 15 days of delivery provided the product is un-opened, unused and in its original packaging and condition.
A 20% restocking fee will be applied.
The original shipping fee and return shipping fee will be applied.
Customer support team will send you a return label via e-mail.
Please contact customer support.
- 1 (844) 865-9273
- Email: support@mondosystem.com

Refund is possible with in 15 days of delivery, if…

The product is un-opened, unused and in its original packaging and condition.
The product is defective.

* A 20% restocking fee will be applied with the original and return shipping fees.

Refund is not possible when

The product has been used.
After 15 days of delivery .
The product is damaged due to improper installation or use.

Dimensions	N/A
Size	King, Queen, Twin/ Single

What's in the Box

Heating Unit

1ea

Pad

1ea

Pad Cover

1ea

Water Removal Kit

1ea

Remote Control

1ea

Instruction Manual

1ea

Storage Bag

1ea

Specifications

Heating Unit
Size	Twin	Queen	King
Model No.	EQM301-SSUS	EQM301-QSUS	EQM301-KSUS
Dimensions	11.8″ D x 7.4″ W x 7.1″ H ( 300mm D x 188mm W x 180mm H )
Rated Power Consumption	AC 120V, 60Hz, 310W
Water Tank Capacity	0.16 gal / 600ml
Weight	6.4lb / 2.9kg
Range of Temperature	82ºF (28ºC) ~ 113ºF (45ºC) High temperature notification 100ºF+ (38ºC+)
Operation Method	Motor Circulation Type (BLDC Motor Applied)
Remote Control	Single zone type	Dual zone type
Manufacturer	KD Navien, Inc. / Korea
Certification	ETL (United States)

Mattress Topper
Size	Twin	Queen	King
Mattress Topper Size	76.8” x 39.4”* 1,950mm x 1,000mm	76.8” x 57″* 1,950mm x 1,450mm	76.8” x 65″* 1,950mm x 1,650mm
Topper Type	Slim type 0.08” (2mm)
Topper Cover Material	100% Pure Cotton

*Pad Size may differ for each product. (Product size ±20mm)

Video

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