Navien EQM 350

    $419.99 – $619.99

    KD Navien Mate is a premium bed warming mattress topper made in Korea. Navien Mate includes a portable heating unit and mat. The heating unit warms the water to the assigned temperature (dual temperature is available) and the pump will constantly circulate the warm water into the water channels which embedded in the mat to keep the mat warm. The users do not need to worry about the EMF waves from the mattress topper. Navien Mate is your good helper for quality and deep sleep without any dryness nor stuffy air from the heater.

    [COMPATIBILITY & RETURN POLICY] NOT COMPATIBLE WITH MEMORY FOAM/FOAM/HYBRID MATTRESSES. Please contact customer support if you are unsure of whether your type of mattress is compatible with the mattress pad.

    WARNING: Do not use the heating pad with any latex products, as it can lead to product deformation.

    SKU: EQM350

      Fire Prevention System

      Our system replies upon water for the source of heat, which eliminates the fire hazards caused by electric blankets.

      Dual Temperature Control

      Personalize your temperature preference for each side of the bed. (available on Queen and King size models)

      Sterilization

      With a click of the button turn on sterilization mode to ensure your device is bacteria free.

      Leaking sensor

      The device is equipped with a sensor to ensure if any leaks do occur they will be detected right away.

      Child Safe Mode

      A parental control feature allows you to set adjustment restrictions for your child.

      Self Check System

      Quickly and easily check the status of your system with a one button selection.

      Timer

      Set a timer for the perfect amount of time that you would like your bed to be warmed.

      FREQUENTLY ASKED QUESTIONS

      DOES COMFORT-MATE EMIT AN ELECTROMAGNETIC FIELD (EMF) LIKE AN ELECTRIC BLANKET?

      There is no EMF on Comfort-Mate mattress but the EMF from the heating unit is minimal compared to an electric blanket. You will be safe from EMF if you place the heating unit under the bed or no closer than 12-inches away from where it’s operating.

      HOW DO I REMOVE WATER WHILE NOT IN USE?
      1. Prepare a bucket to receive water.
      2. Open the inlet cover of the heating unit and turn the stopper counterclockwise to open.
      3. Hold the inlet cover and tilt the heating unit forward to remove the water inside.
      4. To remove the remaining water from the heating unit outlet / return connection port, press the protrusion at the center of the connector to drain the remaining water.
      WHERE SHOULD THE HEATING UNIT BE LOCATED?

      It is recommended that the height of the heating unit and mat are leveled for smooth water circulation in the early stages of use and installation. In case of using it afterwards, if the height of the bed is less than 1m(3ft), you can place the boiler lower than the mat.

      CAN I USE A SLIM TYPE MAT ON THE FLOOR?

      The slim type mats are very thin, less than 2mm in size, so you can feel the cushioning feeling of the mattress when you use it on the bed. When using the product on the floor, it is recommended to use a thick mat or blanket to prevent heat loss.

      IS THE HEATING UNIT NOISY?

      No. In the first three minutes of operation you might hear a little noise, but it will be very quiet afterward to ensure a peaceful night’s sleep.

      HOW CAN I CHANGE THE TEMPERATURE MODE TO FAHRENHEIT?

      ▸ For Comfort-Mate Slim model (EQM301-SSUS/QSUS/KSUS)

      1. Press the Timer and Sterilization button at the same time for three seconds with the heating unit powered off (however the heating unit must be plugged into an electrical source). Check the left display window, and the window should show St and the right display window should show 1. Next, press the + button on the right-hand side to change the number to 2 and press Timer button once again.
      2. Check the right display window. The display should show a country code. Afterwards press the + button to change the country code to US. Now your system is in Fahrenheit mode. If you ever want to change the setting back into Celsius you can. Select Celsius mode by pressing the – button to change the country code to CO.
      3. After you have finished your settings, press the Timer button once again to leave the temperature mode process.

      ▸ For Comfort-Mate Cushion model (EQH-20WUS/40WUS)

      Cushion model(EQH) is only available in Fahrenheit mode and does not support Celsius mode.

      I WANT TO HEAT THE LEFT AND RIGHT SEPARATELY.

      Comfort-Mate is a bed warming mattress topper that provides warmth for comfort. Dual temperature control is possible by individually adjusting the left and right temperature in 1°F increments.

      The separate heating function is optimized for use at temperatures (shown below) recommended. The recommended water temperature for each mat type is 95°F (35°C) above the cushion mat and 91°F (33°C) above the slim mat.

      If you set the temperature to be lower than the recommended water temperature, when using separate heating, the mat temperature may be affected by your body temperature (98°F/37°C).

      ▸ For Comfort-Mate Cushion model (EQH-20WUS/40WUS)

      1. Press the power button to activate the dual heating mode and turn the dial to change the left / right temperature simultaneously.
      2. After touching the left (L) button and the voice guidance speaks “Left Heating”, turn the dial to set the desired heating temperature and press the dial to complete the setting.
      3. Touch the R button on the right side and when the voice guidance speaks “Right side heating”, turn the dial to set the desired heating temperature and press the dial to complete the setting.
      4. If L or R button is hold for 2 seconds, the heating in the selected side will end after voice guidance.

      ▸ For Comfort-Mate Slim model (EQM301-SSUS/QSUS/KSUS)

      1. Touch the – / + buttons on the left / right screen display window to set the left / right temperature of the mat.
      2. When setting the temperature higher than 99°F, touch + button once more after setting 99°F and ‘UP’ will be displayed on the screen. When the ‘UP’ display is blinking, touch + button again, and you can set high temperature setting.
      3. To turn off, touch the – button once more at 77°F and the display will show OFF and the heating will be terminated.
      HOW CAN I DISTINGUISH THE LEFT/RIGHT SIDE OF MATTRESS TOPEER FOR DUAL TEMPERATURE CONTROL?

      Comfort-Mate recommends place heating unit on your foot-side. The upper side is the side without hose and the lower side is the side connected to hose and heating unit. When you see the mattress topper from the lower side, you can see the left and right side.

      ▸ For Comfort-Mate Cushion model (EQH-20WUS/40WUS)
      Left and right sides are marked on the bracket with NAVIEN logo

      Cushion Mat

      ▸ For Comfort-Mate Slim model (EQM301-SSUS/QSUS/KSUS)
      The label attached to hose indicates left and right side.

      Slim Mat

      HOW DO I USE STERILIZATION MODE?

      It is recommended that the height of the heating unit and mat are leveled for smooth water circulation in the early stages of use and installation. In case of using it afterwards, if the height of the bed is less than 1m(3ft), you can place the boiler lower than the mat.

      HOW LONG DOES IT TAKE TO WARM UP THE MAT?

      The first time you install the unit, it will take 15-20 minutes.After that, it usually takes 5-10 minutes for the temperature to reach 99°F.

      HEATING UNIT

      SPECIALIST OF TEMPERATURE CONTROL

      Navien Mate applies Navien’s smart and sensitive temperature control technology to provide consistent and even warmth throughout your sleep.

      PERSONALIZED*

      Navien Mate’s optional dual temperature control system lets you and your partner control the left and right sides of your bed, independently. (*Available for Queen & King)

      PRECISION

      Navien Mate expertly calibrates the circulating temperature to the precise degree you prefer by controlling the temperature of returning water.

      CONSISTENCY

      Navien Mate uses low-noise motor to circulate water quickly and keep every corner of your bed equally toasty.

      SIMPLE AND EASY INSTALLATION

      Special knowledge or tools are not required to install and operate your Navien Mate. The intuitive interface of the heating unit comes naturally and is easy to understand.

      1. Plug the mattress topper hose to the heating unit until you hear a click.

      2. Power on the heating unit. Open the stopper and add purified and filtered water.

      3. When the water level indicator shows full, put back the stopper on the unit and set desired temperature.

      SAFETY FIRST DESIGN SYSTEM

      In designing a product, KD Navien researchers put the highest priority on “safety.”

      CHILD LOCK MODE

      This lock mode prevents children from operating the product for safety.

      HIGH TEMPERATURE NOTIFICATION

      Prevents low-temperature burn that can occur when used for a prolonged period at temperature over 100ºF(38ºC).

      NO ELECTRIC WIRE

      Because Navien Mate uses heated water instead of electricity to heat your bed, you can rest easy and without worries.

      ETL CERTIFIED

      Acquired the certification of ETL, Navien Mate will give peace to your mind.

      Balancing sensor
      Overheat protection sensor
      Fire protection system
      Motion sensor
      Automatic stop timer
      Self-check system
      Freeze protection
      Water level sensor
      Connector guard
      Double safety water inlet cover and cap
      Water leak notification
      Safety fuse
      Malfunction prevention system
      Temperature sensor

      SMART FEATURES

      Enjoy the smartest function in the most convenient way.

      STERILIZATION MODE

      Sterilizing bacterium and micro-organisms in water by rapidly heating the water inside the heating unit and mattress topper.

      EASY CONNECTOR

      One touch connector provides quick and easy installation and removal of hose without water leakage.

      WATER LEVEL INDICATOR

      Navien Mate is informed of the current water level in realtime, which makes it easy to know the timing for adding water.

      TIMER

      Timer feature lets you turn off Navien Mate automatically.

      BACKUP
      HEATING

      Ensure you stay nice and cozy all night long with the Navien Mate backup heating source.

      STORAGE
      BAGS

      Acquired the certification of ETL, Navien Mate will give peace to your mind.

      Product Package Includes

      Heating Unit

      Mattress Topper (Mat)

      Mat Cover
      (Mat)

      Water Removal

      Manual

      Product Dimensions

      Our Customers Say It Best

      “My Navien Mate is the perfect companion for my luxury mattress. I sleep like a  dream every night, even in the midst of our New England winters!”

      Amy Williams / Maine

      “I like my bed nice and toasty, but my husband doesn’t. Now with the Navien Mate we can have the best of both worlds!”

      Sarah Foster / Washington

      “The only thing I look forward to on cold nights. Unlike other heated blankets or heating pads, this won’t give you headaches nor the puffy face in the morning.”

      Jiyeon Kim / California

      Returns and Exchange Policy

      Return

      • Returns must be made within 15 days of delivery provided the product is un-opened, unused and in its original packaging and condition.
      • A 20% restocking fee will be applied.
      • The original shipping fee and return shipping fee will be applied.
      • Customer support team will send you a return label via e-mail.
      • Please contact customer support.

      Refund is possible with in 15 days of delivery, if…

      • The product is un-opened, unused and in its original packaging and condition. 
      • The product is defective. 

      * A 20% restocking fee will be applied with the original and return shipping fees.

      Refund is not possible when

      • The product has been used.
      • After 15 days of delivery .
      • The product is damaged due to improper installation or use.
      Dimensions N/A
      Size

      King, Queen, Twin/ Single

      What's in the Box

      Heating Unit

      1ea

      Pad

      1ea

      Pad Cover

      1ea

      Water Removal Kit

      1ea

      Remote Control

      1ea

      Instruction Manual

      1ea

      Storage Bag

      1ea

      Specifications

      Heating Unit

      Size

      Twin

      Queen

      King

      Model No.

      EQM301-SSUS

      EQM301-QSUS

      EQM301-KSUS

      Dimensions

      11.8″ D x 7.4″ W x 7.1″ H
      ( 300mm D x 188mm W x 180mm H )

      Rated Power Consumption

      AC 120V, 60Hz, 310W

      Water Tank Capacity

      0.16 gal / 600ml

      Weight

      6.4lb / 2.9kg

      Range of Temperature

      82ºF (28ºC) ~ 113ºF (45ºC)
      High temperature notification
      100ºF+ (38ºC+)

      Operation Method

      Motor Circulation Type (BLDC Motor Applied)

      Remote Control

      Single zone type

      Dual zone type

      Manufacturer

      KD Navien, Inc. / Korea

      Certification

      ETL (United States)
      Mattress Topper

      Size

      Twin

      Queen

      King

      Mattress Topper Size

      		 76.8” x 39.4”*
      1,950mm x 1,000mm      		 76.8” x 57″*
      1,950mm x 1,450mm      		 76.8” x 65″*
      1,950mm x 1,650mm

      Topper Type

      Slim type 0.08” (2mm)

      Topper Cover Material

      100% Pure Cotton

      *Pad Size may differ for each product. (Product size ±20mm)

      Video

      Reviews

      There are no reviews yet.

      Only logged in customers who have purchased this product may leave a review.