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Product Package Includes
Product Dimensions
Shipping, Return and Exchange Policy
Product Package Includes
Product Dimensions
Shipping, Return and Exchange Policy
Shipping
All the items are shipped for free; except to Hawaii($40) and Alaska($70)Return
- Returns must be made within 15 days of delivery provided the product is un-opened, unused and in its original packaging and condition.
- A 20% restocking fee, the original shipping fee and return shipping fee will be applied.
- Call or e-mail customer support
- 877-689-1541 info@navienmate.com
- Customer support team will send you a return label via e-mail.
Refund is possible with 15 days of delivery, if…
- The product is un-opened, unused and in its original packaging and condition.
- The product is defective.
Refund is not possible, if…
- The product has been used.
- 15 Days after delivery
- The product is damaged due to improper installation or use.
Did you know the ‘temperature’ that touches your body is important for a pleasant/cozy sleep?
Because you are unique, there is ‘your perfect sleep temperature’.
The Navien EQM 582
Welcome to the nice, warm bed of your dreams.
Introducing Perfect Climate Comfort Just For Your Bed
Enjoy comfort, control, and peace of mind every night with Navien Mate Cozy Sleep System
Child Safe Mode
A parental control feature allows you to set adjustment restrictions for your child.
Self Check System
Quickly and easily check the status of your system with a one button selection.
Dual Temperature Control
Personalize your temperature preference for each side of the bed. (available on Queen and King size models)
Fast Heating
Get your bed nice and warm within a matter of minutes.
Fast Heating
Get your bed nice and warm within a matter of minutes.
Sterilization
With a click of the button turn on sterilization mode to ensure your device is bacteria free.
Leaking sensor
The device is equipped with a sensor to ensure if any leaks do occur they will be detected right away.
Fire Prevention System
Our system replies upon water for the source of heat, which eliminates the fire hazards caused by electric blankets.
Heating Unit
Specialist of Temparature Control
Navien Mate applies Navien’s smart and sensitive temperature control technology to provide consistent and even warmth throughout your sleep.
Personalized
The Navien Mate’s optional dual temperature control system lets you and your partner control the left and right sides of your bed, independently. (*Available for Queen)
Precision
Navien Mate expertly calibrates the circulating temperature to the precise degree you prefer by controlling the temperature of returning water.
Consistency
Navien Mate uses low-noise motor to circulate water quickly and keep every corner of your bed equally toasty.
State-of-the-Art Safety Features
In designing a product, KD Navien researchers put the highest priority on “safety.”
Child Lock Mode
This lock mode prevents children from operating the product for safety.
High Temperature Notification
Prevents low-temperature burn that can occur when used for a prolonged period at temperature over 100ºF(38ºC).
No Electric Wire
Because Navien Mate uses heated water instead of electricity to heat your bed, you can rest easy and without worries.
ETL Certified
Acquired the certification of ETL, Navien Mate will give peace to your mind.
Balancing Sensor
Self-check System
Connector Guard
Temperature Sensor
Freeze Protection
Fire Protection System
Water Leak Notification
Automatic Stop Timer
Double Safety Water Inlet Cover & Cap
Malfunction Prevention System
Overheat Protection Sensor
Smart Features
Enjoy the smartest function in the most convenient way.
Sterilization Mode
Sterilizing bacterium and micro-organisms in water by rapidly heating the water inside the heating unit and pad.
Easy Connector
Simple one click connector installation! The device won’t leak even if the connector is disconnected during operation.
Remote Controller
Multi-Function Remote Control lets you adjust your settings conveniently.
Timer
Timer feature lets you turn off Navien Mate automatically.
Voice Guidance
A friendly voice explains status and setting information in detail.
Storage Bags
Storage bags for Heating Unit & topper help you put away your heating unit and pad when not in use.
Ultra-Slim Mattress Cover
Newly designed mattress topper’s 1mm slim design will never interfere with the performance of your mattress. It is super-easy to fold and store when summer arrives.
Safe Materials
Navien Ultra-Slim Mat has passed the Primary Skin Irritation Test and the Cytotoxicity Assessment in accordance with the FDA.
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1mm thin enables you to feel your own mattress firmness
2765 (ft) water ways will cover edge to edge
Compactly Folded Foldable and portable
3-way zipper open design
Corner tie strings
Natural Cover
Cotton seeds were not filtered to keep the naturalism. 100% pure cotton without fluorescent bleaching and dying treatment. Less irritation and safe on the skin.
Low noice BLDC motor
Quietly but quickly warms the entire mat in every nook and cranny.
Auto Heating
It automatically maintains the set temperature so that you don’t wake up when it is cold.
Automatic Water Drain
Draining is easy with a single kit and dedication button.
No worries about storage.
Step 1. Please connect the dedicated kit.
Step 2. Follow the voice guidance and press the button to drain the water.
- Compared to our experimented EQM350-QS reaches 35°C up to 45% faster. (KTC)
- There may be differences depending on the set temperature and environment.
No need to wait, Fast Heating
- It’s okay if you don’t turn it on beforehand.
- It reaches the set temperature up to 45% faster.
*It can be operated directly on the display and can also be used with the APP and remote control.
Enjoy Smart Dedicated APP Features
A comfortable sleep mode and a reservation function to match your rhythm!
Conveniently remote the water heated mattress pad with Navien Mate App via Wi-Fi.
Navien Meets FDA Standard
Navien Mate’s mattress topper is safe to use as safe materials which passed Primary Skin Irritation Test and Cytotoxicity Assessment reviewed in accordance with the provisions of the FDA Good Laboratory Practice Regulations.
Sleep Mode to help you sleep comfortably
Enjoy a refreshing daily life with sleep mode that adjust the temperature according to change in body temperature.
- Detailed functions may differ between Wi-Fi and Bluetooth models.
- For safety during sleep and long-term use, the sleep mode can be set up to a maximum of 33°C.
- If you use the custom reservation, you can set the temperature directly in various temperature ranges.
Find the best sleep pattern for you
Weekly/Custom Schedule
Weekly Schedule
Set by day of the week
*This function is for EQM582 model only
Personalized Schedule
You can set the temperature for each time you want
*Detailed function may differ between Wi-Fi and Bluetooth models
*You can set up to 5 weekly schedules and 3 custom schedules
Simple and Easy to Operate
Newly designed mattress topper’s 1mm slim design will never interfere with the performance of your mattress. It is super-easy to fold and store when summer arrives.
Easy Installation
Special knowledge or tools are not required to install and operate your Navien Mate.
The intuitive interface of the heating unit comes naturally and is easy to understand.
1. Plug the mattress topper hose to the heating unit until you hear a click.
2. Power on the heating unit. Open the stopper and add purified and filtered water.
3. When the water level indicator shows full, put back the stopper on the unit and set desired temperature.
Certification and Awards
This product has obtained electromagnetic field environment certification (EMF) and has been verified for safety from electromagnetic waves. Korea Institute of Machinery, Electrical and Electronic Equipment
Consumer Centered Management Award 6 consecutive times (2011-2021)
This product has acquired integrated certification(KC mark)
1st place in the Premium Brand Index for 6 consecutive years (2016-2021)
1st place in Korea Quality Satisfaction Index for 5 consecutive years (2016-2020)
1st place in Korea Well-Being Environment Satisfaction Index For 3 consecutive years (2021)
Frequently Asked Questions
There is no EMF on the Navien Mate mattress but the EMF from the heating unit is minimal compared to an electric blanket. You will be safe from EMF if you place the heating unit under the bed or no closer than 12-inches away from where it’s operating.
- Prepare a bucket to receive water.
- Open the inlet cover of the heating unit and turn the stopper counterclockwise to open.
- Hold the inlet cover and tilt the heating unit forward to remove the water inside.
- To remove the remaining water from the heating unit outlet / return connection port, press the protrusion at the center of the connector to drain the remaining water.
It is recommended that the height of the heating unit and mat are leveled for smooth water circulation in the early stages of use and installation. In case of using it afterwards, if the height of the bed is less than 1m(3ft), you can place the boiler lower than the mat.
The slim type mats are very thin, less than 1mm in size, so you can feel the cushioning feeling of the mattress when you use it on the bed. When using the product on the floor, it is recommended to use a thick mat or blanket to prevent heat loss.
▸ For Navien Mate Slim model (EQM301-SSUS/QSUS/KSUS)
1. Press the Timer and Sterilization button at the same time for three seconds with the heating unit powered off (however the heating unit must be plugged into an electrical source). Check the left display window, and the window should show St and the right display window should show 1. Next, press the + button on the right-hand side to change the number to 2 and press Timer button once again.
2. Check the right display window. The display should show a country code. Afterwards press the + button to change the country code to US. Now your system is in Fahrenheit mode. If you ever want to change the setting back into Celsius you can. Select Celsius mode by pressing the – button to change the country code to CO.
3. After you have finished your settings, press the Timer button once again to leave the temperature mode process.
▸ For Comfort-Mate Cushion model (EQH-20WUS/40WUS)
Cushion model(EQH) is only available in Fahrenheit mode and does not support Celsius mode.
The first time you install the unit, it will take 15-20 minutes. After that, it usually takes 5-10 minutes for the temperature to reach 99°F.
By heating the heating unit and the water inside the mat at high temperature, it can sterilize bacteria and microorganisms, so you can rest assured without worrying about harmful bacteria. It is recommended to use sterilization mode once a month. Do not lie on the bed warmer pad during sterilization mode.
▸ For Navien Mate EQM350 and EQM580
Touch the MODE button on the control panel for 3 seconds and NO is displayed on the left of the status display window.
Turn the dial to the right. When YES flashes, press the dial to complete the setting.
Sterilization is performed for 25 minutes, and the remaining time is displayed in minutes / seconds in the status display window.
▸ For Comfort-Mate Slim model (EQM301-SSUS/QSUS/KSUS)
Touch and hold 2 seconds the sterilization button on the control panel of the heating unit while operate the Comfort-Mate, the sterilization lamp will light, and sterilization mode will be activated.
The sterilization mode is 30 minutes, and the power is automatically turned off after shutdown.
Navien Mate recommends place heating unit on your foot-side. The upper side is the side without hose and the lower side is the side connected to hose and heating unit. When you see the mattress topper from the lower side, you can see the left and right side.
▸ Navien Mate EQM 350
The label attached to the hose indicates left and right side.
Navien Mate is a bed warming mattress topper that provides warmth for comfort. Dual temperature control is possible by individually adjusting the left and right temperature in 1°F increments.
The separate heating function is optimized for use at temperatures (shown below) recommended. The recommended water temperature for each mat type is 95°F (35°C) above the cushion mat and 91°F (33°C) above the slim mat.
If you set the temperature to be lower than the recommended water temperature, when using separate heating, the mat temperature may be affected by your body temperature (98°F/37°C).
▸ For Navien Mate Slim model (EQM350 and EQM 580)
1. Touch the – / + buttons on the left / right screen display window to set the left / right temperature of the mat.
2.When setting the temperature higher than 99°F, touch + button once more after setting 99°F and ‘UP’ will be displayed on the screen. When the ‘UP’ display is blinking, touch + button again, and you can set high temperature setting.
3.To turn off, touch the – button once more at 77°F and the display will show OFF and the heating will be terminated.
Our Customers Say It Best
Special knowledge or tools are not required to install and operate your Navien Mate. The intuitive interface of the heating unit comes naturally and is easy to understand.
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